Guide updates

When you let members choose, they pick Light, Dark or Match phone under Appearance in Me.

The look step in setup starts with light or dark: your app can be either, or follow each member's phone.

New: set your app light or dark for your members with Match phone, Always light, Always dark or Members choose, and preview it light or dark before you save.

Today now reads as one line, like 4 bookings, 2 checked in, 2 still to arrive; a cancelled booking has a dash and the word Cancelled instead of being greyed out.

Creating an account or a studio shows a line about the Terms of service and Privacy policy.

New: reading the day on a computer and on a phone, including Free gaps, Show cancelled and Show unpaid shares.

The staff filter on the Day view is now Show needs staff, with a count.

The store checklist counts store steps, like 1 of 5 store steps done.

Which cards are amber, what each red reason means, who can undo, and what to do when Scarlet can’t be reached.

What it means when the admin says emails are delayed, and what to tell people meanwhile.

Search and filters cover your first 3,000 members; a bigger studio should email us.

Member photos must be JPEG, PNG or WebP under 5 MB.

Your new icon shows on its tile at once while it uploads, then Saved appears.

On the Scarlet plan, a manager on the Broadcasts screen now gets a link to compare the plans.

The tabs you can add depend on your kind of business; Messages is always offered.

A transparent icon is filled with the color saved when you upload, and the web app icon changes within minutes.

Your own domain usually needs three DNS records, and an unfinished one is disconnected after 3 days.

Without two-step sign-in, or for a manager, a note takes the place of the store key cards.

When Apple sends a build back, the tracker says what kind of problem it was and what happens next.

Two-step sign-in is recommended for owners and managers, not required; a few actions need it.

The owner always sees Webhooks; adding, switching off or removing an address needs two-step sign-in.

Sales is for owners and managers only, like Reports.

Only an owner changes the adjustment limits, under Settings, Memberships.

On a phone, Custom is called Custom dates in the Dates menu.

What to do when two-step setup shows a Code for support.

A guest's phone and email show on the appointment and on its request, for owners, managers and the front desk.

Signed in a while ago? Setting up two-step sign-in first asks for your password, or Google, then carries on.

Says where to let people book without an account, that a new booking page starts off, and to leave the guest email code off until email is on.

No-show fees, the free-cancel window and kept deposits: when each applies, and when a fee is charged by itself.

Save hours, Add time off, and the setting that lets staff edit their own time off.

New: the booking fee. Connecting Stripe needs two-step sign-in; when a deposit can't be refunded yet.

Export goes up to 20,000 members and needs two-step sign-in; blocking and deleting don't.

The desk's refusal messages as they read, and where members find their referral code.

Two-step sign-in is optional, and recommended. A few actions that hand over money or control still need it.

Scan a QR code to add Scarlet to your authenticator app; a new studio's setup carries on after you sign in again.

The Bookings and Still to arrive counts say how many were no-shows and how many have not arrived.

The setup checklist says when only skipped steps are left, and when it could not load.

The Save bar names the box that holds Save back, and Show it takes you there.

A class checked in from Today can be undone for a few seconds.

Saving a new time zone or currency asks you to confirm first.

Turning on automatic fee charging asks you to confirm first.

Today follows your studio's time zone and No-show grace.

When check-in, no-shows, desk bookings and spot moves open and close on a class.

Why an address can be refused, and what happens if you change it twice in a day.

One domain per studio, and a domain left waiting 3 days can be claimed by someone else.

The Google Play package name is filled in for you; leave it as it is.

When each build button appears.

Just made a manager? Sign out and in again, and the admin asks you to set up two-step sign-in.

If Undo doesn't go through, the card now says why and stays on screen.

The plan refund button is now called Refund and end…, because it also ends the plan.

New terms: Outstanding, Void, Gate, Plate, Site, Organizer and Seat.

What each gift card refusal means and what to do.

New: how to give money back, since Sales itself only lists payments.

Why a member can't join a match, and what to do for each reason.

New: what to do when the admin refuses a change, for each common message.

Deleting a member now lists the three things to clear first, with the buttons for each.

A member who deletes their account has any renewing membership cancelled at the end of the period they paid for.

A member whose membership still renews can't be deleted until that membership is cancelled.

Send a test of a broadcast to your own phone before sending it to everyone.

A fee owed says which card it will be charged to, and hides Charge fee when the member has no card saved.

Owners and managers can adjust a plan's balance, and each plan shows what's left.

Missed the 10-second undo? Open the member from Today's check-ins and adjust their balance.

Cancel an invitation before it is used, which frees its place on your plan.

The preview shows the notification as members see it, and the guide describes the Send it now? step.

Name search ignores accents, Enter checks in only a single match, and the list shows the first 8.

Says what a failed payout means and where to see every payout.

Explains Plan tags for Members only, the no-tags warning, and that new resources start with example prices.

Switch off now asks first; bookings already made stay.

Says refunds pause while a bank reviews a disputed payment.

Says how to write to a member first: open them and choose Message.

A booking refund needs a reason; the guide no longer says it's optional.

The switches are under Open matches in Settings.

Lists every match status, including Underway and Finished.

Front desk staff add notes; nobody edits or removes one.

Google Play access is one sequence: invite apps@meetscarlet.com, then your own service account when you add your key.

Says the checklist button reads Start setup before you've done any step.

The team step says how many people your Scarlet plan allows.

The team step now has Copy invite message beside each person you add.

Says the icon saves as soon as you upload it, its 4 MB limit, and that Discard changes doesn't undo it.

Gift card amounts are in your studio's currency, not only dollars.

Only an unpaid court booking can become a match, and joining closes at one of a short list of times.

Says the Courts tab shows as Book in the app for now, so court clubs can book.

Says members see a Courts tab as Book until the courts screen arrives.

Names the Mark as done button and shows where to add store keys after setup, and that only the owner can.

Says the plan step's button reads Create a plan to continue until you have a plan.

Adds what Needs attention means for a domain that was live, and what to do.

Says to share your booking link, ending in /book, on posters and Book now buttons.

Adds Web address and Booking link.

New: what to do when members can't pay, your link shows an old address, the time zone is fixed or Finish setup stays grey.

New: what to do when a store key says Needs attention or Not connected.

After setup now starts with your Scarlet subscription and claiming your web address before you share the booking link.

Says the time zone and currency are fixed once you add your first plan, resource or booking.

Links two-step sign-in to the guide that turns it on.

Time off dates have a calendar button, so you don't have to type the date format.

Closure dates have a calendar button, so you don't have to type the date format.

Mark no-show now follows your No-show grace setting instead of a fixed 15 minutes, and the appointment says when it opens.

Import says rows with problems are left out and how to bring them in, Export says where the file went, and Tags says what tags are for.

A plan with a failed payment now says it's still unpaid and what to ask the member, instead of naming a grace period.

A cancelled match says who cancelled it, and the guides spell organizer and color the US way, as the admin does.

Changing your web address now asks first and says the old address stops working straight away, and stays reserved for you for 14 days.

Add teammate is now Invite a teammate, and says it opens the setup step. The front desk role lists everything it sees.

The Builds buttons now include Mark as submitted, for after the Scarlet team sends a build, and Add or Edit review notes after a store sends one back.

On a phone, Preview your app flips between the editor and the preview. The color check now says in plain words whether white text is easy to read.

You can also check people in from a class or appointment row on Today. Today's check-ins show times on your studio's clock and what was used, such as 1 visit used.

Export CSV is now Download CSV, and the guide says where the file goes. The Net revenue tile lists another currency as Also, net.

Export CSV is now Download CSV, and the guide says where the file goes.

The broadcast counters read as characters used, such as 12 of 65 characters.

A new card's code stays on screen until you copy it, and Done asks before closing if you haven't. Desk limits and the monthly referral limit say when they start again on your studio's clock.

New section on Where it happens: an address, a phone call or a video link for each service, and what clients are told.

A page that won't load now says whether it's your connection or Scarlet's side, and this guide explains each message and what to do.

Delete member now says what it keeps: memberships, bookings and payments are not cancelled or refunded, so deal with an active plan first.

The resource rules are explained one by one, and the late-cancel window is now called Free cancellation until, as on classes.

The tax rate is now typed as a percent, such as 23 or 12.5, instead of in hundredths of a percent.

Settings shows the groups that fit your kind of business first, and keeps the rest, such as the walk-in line or open matches, under Other settings.

Creating a studio now offers Salons, Barbers and Car washes alongside Tanning, Padel and courts, Pilates and fitness, and Agencies and consultants.

Plans have a Plan tags field that says what members can book with the plan: class for every class, or a tag such as reformer for what is tagged the same.

The Your team setup step now names its button as the admin shows it, and every button name in the guides is checked against the admin on each build.

An amber check-in card now says IN, SEE NOTE, and tells the desk what to mention: an overdue payment the member can fix in the app, or a good moment to offer a new pack.

An empty Reports or Sales range offers Show the last 90 days, and the figures-are-a-minimum note offers Show the last 7 days.

The hold limits read in plain words, as reserving a time while the member decides: Times one member can reserve at once, and the wait before reserving the same time again reads back in minutes.

Settings explains the Right-of-withdrawal notice for EU studios, and the Glossary lists it.

Closed dates lists each closed day under the box with an × to remove it, and Add closed dates picks a day or a range on a calendar.

The first time a guide uses a word like D-U-N-S number, store key, pass code, payout or webhook, it links to its Glossary entry.

On a phone, long guides such as Settings show a Sections button once you scroll, which takes you back to the list of sections.

Two-step sign-in and Can't sign in? show the setup and No access pages, and Create your account shows the Check your email page.

Setting up two-step sign-in on a phone now opens your authenticator app with the key filled in, and the admin calls it two-step sign-in everywhere.

Finding your way around now covers switching studios and the account menu: your email, Light, Dark or Match device, Help and Sign out.

If something looks wrong lists quick checks for a class missing from your app, a member who can't sign in or book, an old price and emails in spam, each linked to the setting.

A Glossary explains the words Scarlet uses, from D-U-N-S number to hold, waitlist, store credit and Americano, each linked to its guide.

Can't sign in? covers a forgotten password, a new or lost phone and a missing studio. The sign-in code step links to it.

Sales lists every payment over a range of days, with what it was for, who paid, refunds, totals per currency and a CSV.

On a wide screen, Settings keeps its section links in a menu on the left that stays in view and marks the part you are in.

On a phone, Reports puts the date ranges in one Dates menu, with the time zone under the dates.

On a wide screen, Broadcasts shows the message and Broadcast settings side by side.

A new plan starts from the kinds of plan that fit your type of studio; More kinds shows the rest. Stop selling and Archive are in the ⋯ menu on each plan.

Importing members starts with a short list of what your file needs, shown on the first step.

Before you add any resources, owners and managers see Add resource at the top of Schedule.

The setup screen shows Progress is saved next to Finish later, and the eye in the password field shows what you typed.

The Booking link and embed card lists the websites allowed to show your booking form, and Webhooks says it is for developers.

Scarlet Help opens with guides for setting up your app, running your schedule, members, check-in, payments and settings.