How to run your studio on Scarlet
Step-by-step guides for owners and staff of studios, salons, barbershops, padel clubs, gyms and car washes. Set up your branded app, then run your schedule, members, check-in, payments, reports and settings.
New here? Start withSet up your studio on ScarletCreate your account and your studio, then work through the setup steps: your studio, your app's look, what members book, your first plan, your team and your link.Common tasks
Getting started
- Set up your studio on ScarletCreate your account and your studio, then work through the setup steps: your studio, your app's look, what members book, your first plan, your team and your link.
- Glossary: the words Scarlet usesShort meanings for the words in Scarlet and these guides, from D-U-N-S number and package name to hold, waitlist, no-show fee, store credit and Americano.
- If something looks wrongQuick checks for the usual surprises: a class missing from your app, a member who can't book, an old price, emails in spam, or an admin page that won't load.
Your app
- Make the app look like yoursSet your app's light or dark look, name, icon, color, heading font and tabs in Your app, and check each change on the live phone preview before you save it.
- Your app's web address and your own domainClaim your app's web address on go.meetscarlet.com so clients can book in their browser now, and optionally put the app on your own domain with a few DNS records.
- What your members see in your appA tour of your branded app from a member's side: signing in, the tabs, booking and moving, the pass, waitlists, credit and referrals, and their year in review.
App Store and Google Play
- Publish your app to the App Store and Google PlayYour app goes out under your own Apple and Google accounts. Get a D-U-N-S number, open both accounts, add Scarlet, then send us one key for each store.
- Follow your app through reviewThe release tracker in Your app shows each step for the App Store and Google Play, from inviting Scarlet to live in the store, and what to do if a build comes back.
Schedule
- Set up classes, spot maps and waitlistsAdd a class once with its weekly times, and Scarlet keeps the schedule filled eight weeks ahead, with spot maps, waitlists, cancellation rules and drop-in prices.
- Set up appointments, services and booking pagesMake your team bookable, set their hours, add services with prices, deposits, approval and a waitlist, then share a booking page by link, QR code or your website.
- Set up courts, beds and other bookable resourcesAdd the courts, tanning beds or booths clients book by the slot, with opening hours, lengths and prices, peak prices, rest time between sessions and closures.
- Run open matches, player levels and AmericanosLet members open a court booking as a match for 2 or 4 players, set who can join by level, run the desk side, and score an Americano class.
Members and messages
- Add, import and look after your membersAdd members one by one or from a CSV, find them by name, email or phone, and keep tags, notes, households and waivers on each profile.
- Reply to members and send broadcastsAnswer members' messages from one inbox, with photos and PDFs, and send a push broadcast to everyone or one tag, with quiet hours and a daily limit.
Memberships, packs and gift cards
- Sell memberships, packs and passes in your appCreate the plans members buy in your app: monthly memberships, set terms, visit packs and day passes. Set the price, change it later, hide or archive a plan.
- Sell and issue gift cards, and reward referralsLet members buy gift cards in your app, issue cards at the desk, void one, set expiry, and give credit to members who bring a friend.
Check-in
- Check members in at the front deskScan a member's pass or find them by name, read the green, amber or red answer, undo a mistake within 10 seconds, and see who came in today.
- Run the car wash gate: plates, rain checks and sitesLet wash club members in by plate or pass code, set the time between washes, give free re-washes when it rains, and run more than one site.
Team and roles
- Invite your team and choose their rolesAdd the people who run your studio as managers, front desk staff or instructors. Each role sees only the screens it needs; they join by signing in with their email.
Payments
- Take card payments with Stripe, and give refundsConnect your own Stripe account so members pay by card in your app, follow payouts to your bank, take tips, and refund a booking, tip or membership in the admin.
Reports
- Read your reports: bookings, revenue and membershipsSee how your studio is doing over any range of days: bookings, attendance, no-shows, net revenue, top services and staff, memberships sold, and a CSV.
- See every payment in SalesList every payment your studio took over a range of days: bookings, memberships and packs, fees, tips and gift cards, with refunds, totals and a CSV.
Settings
- Settings: booking rules, cancellations and receiptsWhat each part of Settings controls: holds and no-shows, cancellation windows and deposits, reminders, check-in rules, tax receipts and your booking link.
- Your Scarlet plan: start, change or cancel your subscriptionPick Scarlet or Scarlet Pro, see what you pay today before checkout, change plan, update your card, cancel or resume, and what happens if a payment fails.