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Glossary: the words Scarlet uses

What the words in Scarlet and in these guides mean, in a sentence or two each, with a link to the guide that covers it.

Updated November 4, 2026. 4 minute read

Your app and the stores#

Web address

Where your web app lives: go.meetscarlet.com/your-address, or your own domain once you connect one. Members sign in and book there. Claim your address

Booking link

Your web address with /book on the end. It opens straight into booking, with no sign-in step first, so it suits posters and Book now buttons. Your booking link

D-U-N-S number

A free 9-digit ID for your business from Dun & Bradstreet. Apple and Google use it when you enroll your business as a company. Get a D-U-N-S number

Package name

The unique ID of your app in Google Play, written like com.yourstudio.app. Play Console shows it next to your app; you enter it with your Google Play key. Add your Google Play key

Service account

A login for software rather than a person. In Google Cloud you create one so Scarlet can release your app in Google Play, and download a key file (JSON) for it. Add your Google Play key

Store key

The file that lets Scarlet upload your app to the App Store or Google Play. Only the owner can add one, with two-step sign-in on. How we keep your keys safe

Booking#

Class

A group session at a set time. You add it once with its weekly times, and Scarlet keeps the schedule filled eight weeks ahead. Add a class

Appointment

A booking with a person on your team for a service, like a haircut or a tan. It can be one-to-one or a small group. Appointments

Resource

Something members book by the slot rather than with a person: a court, a tanning bed, a booth. Add a resource

Spot

A numbered place in a class, like a reformer or a bike, that members pick from a map when they book. Let members pick a spot

Hold

A slot kept for a member while they decide. It lapses on its own after a few minutes; a seat in an open match is held for 15 minutes while the player pays, unless you change it. Settings limits how much one member can hold at once. Bookings settings

Waitlist

The queue for a full class or service. When a spot opens, the first person in line who can book is seated and told. Waitlists

Drop-in

A single paid visit to a class by someone without a membership or pack that covers it. You turn it on per class and set its price. Booking rules and plans

Late cancel

A cancel inside your free-cancel window. It can cost the member a visit, the drop-in price or a fee, and you can waive it. Classes set the window on each class, appointments in Settings. Booking rules

No-show

A booking the member didn't turn up for. Your team marks it, or Scarlet closes an unattended booking as a no-show if you turn that on in Settings. In a class it can cost a visit or the drop-in price; for an appointment, a fee. On the day

Booking request

A booking that waits for you to approve or decline it under Requests, for services set to need approval. The time is held meanwhile. Approval and private links

Right-of-withdrawal notice

A line for EU studios saying that a booking for a set date has no 14-day right to withdraw. People see it before they confirm and in their confirmation email. It changes no refund rule. Right-of-withdrawal notice in Settings

Walk-in line

A queue for the next free chair instead of a booked time. Members join from your app and the desk adds people who walk in. Run a walk-in line

Check in

Marking that someone has arrived, by scanning their pass on Check-in or with the button on their booking. Check someone in

Pass code

The code on a member's pass in your app that the desk scans. Reset it if a pass was shared, and the old one stops working. A lost or shared pass

Money#

Stripe

The payment company that takes card payments in your app. Money goes to your own Stripe account, which the owner connects. Connect Stripe

Payout

Money Stripe sends to your bank: what members paid, minus Stripe's processing fee and Scarlet's 1%. Payouts to your bank

Deposit

Part of an appointment's price paid when booking: a set amount or a percent, set on each service. Deposits, no-show fees and paying when booking

Late-cancel and no-show fee

An amount a member owes for a late cancel or a no-show. You set it on each service or resource; an owner or manager charges it, or Scarlet charges the member's saved card if you turn on automatic fees. Late-cancel and no-show fees

Pay later

A booking with nothing charged up front; the client pays at the studio. Paying when booking

Split booking

A court booking shared between players, each paying their own share from a link. Fees and split payments

Store credit

Money a member holds with your studio, from gift cards, referral rewards and refunds kept as credit. It pays for bookings and drop-ins. Redeem a card for a member

Gift card

A card with a value that members buy in your app or you issue at the desk. Redeemed, it becomes store credit. Gift cards

Outstanding

On Gift cards, the value of cards sold or issued that nobody has redeemed yet and that haven't expired: money you still owe as credit. Follow and void cards

Void

Cancelling a gift card so its code stops working. A voided card can't be redeemed. Follow and void cards

Referral reward

Store credit for a member who brings a friend, and for the friend, after the friend pays by card for a first booking of at least $15 and the visit has happened. It's off until you turn it on. Reward members who bring a friend

Net

What was taken minus what was refunded, for each currency. In Sales it includes tips and gift card sales; Net revenue in Reports leaves those out, so the two can differ. The totals

Memberships, packs and passes#

Plan

Anything members buy to come in: a monthly membership, a pack of visits, a day pass. Create a plan

Pack

A plan paid once for a number of visits, credits, minutes or cuts. A visit pack, for example, expires 182 days after purchase. Create a plan

Plan tag

A word such as reformer or pilates on a class. A membership or pack with the same tag covers that class. Booking rules and plans

Freeze

A pause in a membership for a number of days, on plans that allow it. The renewal or end date moves out by the same number of days. At the desk

Rain check

A free re-wash for car wash members whose plan includes rain checks, when it rains soon after their wash. It lasts 14 days, and a member holds at most 2 at once, unless you change those settings. Rain checks

Gate

The card at the top of Check-in for a car wash, where staff look up a plate or pass code and see IN or a reason to stop. Run the car wash gate

Plate

A vehicle registration a member saves in your app under Me, then My car. A plate belongs to only one account. How members add their plate

Site

One wash location. Each site has its own gate and rain switch. Run more than one site

Courts and matches#

Open match

A court booking opened to other members as a game for 2 or 4 players, each paying for a seat. How members open and join a match

Organizer

The member who opened a match. They pay their own seat first, and the match is listed for others once they have. How members open and join a match

Seat

One player's place in an open match, and their share of the court price. A seat is held while the player pays. How members open and join a match

Player level

A number from 1 to 7, in halves, for how well someone plays. Members rate themselves and your team confirms it. Player levels

Americano

A social tournament where players get a new partner every round and each scores the points their team makes. Run an Americano

Messages and tools#

Broadcast

A push notification from your studio to everyone in your app or to one tag of members. Owners and managers send them, on Scarlet Pro. Send a broadcast

Webhook

A web address of another tool, such as your CRM or Zapier, that Scarlet tells the moment something happens to a booking. Only the owner can add one. Webhooks

Your team and your plan#

Owner

The person who made the studio. Sees everything, including the store keys. What each role can see

Manager

Runs the studio with the owner, including most settings. What each role can see

Front desk

Looks after members, check-in and messages. What each role can see

Instructor

Teaches classes or sees clients, and sees Today and Schedule. What each role can see

Two-step sign-in

A 6-digit code from an authenticator app, asked for after your password. We recommend it for owners and managers, and a few actions need it. Two-step sign-in

Scarlet Pro

The bigger Scarlet plan, with 20 staff logins, push broadcasts and text reminders (coming soon). Your Scarlet plan