Help/Reports

See every payment in Sales

Sales lists every payment your studio took, newest first, with what it was for, who paid and anything refunded since. Owners and managers find it under Sales in the admin (under More on a phone).

Updated November 2, 2026. 3 minute read

Pick the days#

Choose This week, Last 7 days, This month, Last month or Last 90 days, or Custom to pick your own start and end, up to 93 days. On a phone the ranges are in the Dates menu, where it's Custom dates…. Days and times follow your studio's time zone, not the computer you're on.

What each line shows#

• What it was for: the service, class, court or plan, or Tip, Gift card, or Late-cancel or no-show fee. The line under it says the kind: a booking, one share of a split booking, a renewal, or a membership or pack. A membership payment you recorded at the desk says paid at the desk.
• The time and the member. Choose the name to open their profile. A member who has been deleted shows as Member removed, and a payment with no member on it shows No member.
• The amount, and in red what has been refunded since: Refunded when all of it went back, or the amount when part did. For a membership, only refunds of its latest payment show.

Use the chips above the list to show only Bookings, Memberships and packs, Fees, Tips or Gift cards. Only the kinds in the range have a chip. Long lists show 100 payments at a time; choose Show more for the next ones.

The totals#

Taken is everything charged in the range, Refunded is what has been given back since from those payments, and Net is the difference. Each currency has its own totals; Scarlet never adds currencies together. Card processing fees and Scarlet's fee aren't taken off.

Give money back#

Sales only lists payments; you can't refund from here. To give money back, an owner or manager opens the booking or the member's membership and refunds it there, with a reason: see Payments and refunds. The line then shows the amount under Refunded. A gift card that hasn't been redeemed is voided instead: see Follow and void cards. Sales shows payments Scarlet took or you recorded, not cash taken outside it.

Export to a spreadsheet#

Choose Download CSV to download the payments in the list as a file for Excel, Numbers or Google Sheets: one row per payment with the date, time, what it was for, the kind, the member, the amount, the refund, the net and the currency. If a filter is on, only those payments are saved. The file goes to your Downloads folder, or wherever your browser saves downloads. It holds member names, so keep it somewhere private.