Help/Memberships, packs and gift cards

Sell and issue gift cards, and reward referrals

Members buy gift cards in your app and send them to someone; you can also issue a card at the desk. Whoever redeems the code gets its whole value as credit to spend on bookings.

Updated November 2, 2026. 5 minute read

How members buy and use a card#

In your app, members open Me, then Gift cards and credit. Under Buy a gift card they pick 25, 50 or 100 in your currency, or type an amount from 5 to 1,000, add who it's for and a short message if they like, and pay by card on Stripe's secure page. They then get the code to copy or share themselves. The name and message are kept on the card for your records; the text they share doesn't include them. Scarlet doesn't email gift cards.

Whoever has the code enters it under Redeem a code. The whole value becomes their credit at once; a card can't be used in parts. Credit pays for a booking or a class drop-in with Pay with credit, when it covers the whole price. It can't be split with a card, works only in the card's currency, and isn't offered for memberships, shared bookings, or when a tip or extras are added.

Issue a card at the desk#

Use this for a card someone pays for at the desk, or one you give away. No payment is taken in Scarlet.

1. Open Gift cards

   In the admin, open Gift cards and choose Issue gift card.

2. Set the amount

   Pick 25, 50 or 100 in your currency, or type a whole amount from 5 to 1,000. Add the recipient's name and a note only staff see, if you like.

3. Copy the code

   Choose Issue $50.00 card (with your amount). The code is shown once, so copy it with Copy code, or Copy message to share for a ready-made message to paste into an email or text. Afterwards the list shows only its last four characters, so the card stays open until you copy: a tap outside it does nothing, and Done asks before closing if you haven't copied yet.

Owners and managers can issue cards; front desk staff see the list only. Each manager can issue up to $500 a day at the desk (the count starts again at midnight UTC, and the admin shows that time on your studio's clock, such as 7:00 PM in New York in winter) unless the owner changes Most a manager can issue at the desk per day; the owner has no limit.

Redeem a card for a member#

When someone hands you a card at the counter, or a member doesn't use your app, you can redeem it for them. Open the member in Members. Under Store credit, choose Redeem a gift card and type the 12-character code printed on the card. The whole value goes onto their credit at once, and the card can't be used again. Owners, managers and front desk staff can do this.

If a code is refused, the desk's message says why:

• Already redeemed: someone redeemed it; the Store credit lines on their profile show it.
• Voided: the card was voided.
• Expired: it passed its expiry date; sell or give a new card if you want to honour it.
• A different currency from your studio: it can't be used here.
• The code doesn't look right or no card has that code: check the 12 letters and numbers as printed.
• The member is blocked: unblock them first. A member on a parent's account: redeem the card on the parent.

After 10 wrong codes in an hour, wait an hour before trying again.

Store credit also shows each member's balance and its latest lines, such as a gift card redeemed, a booking paid with credit or a referral reward, so you can answer "how much do I have left?" at the desk. A child or partner on someone's household can't hold credit: redeem the card on the main account instead. Each staff member gets 10 tries an hour, the same as a member in the app.

Follow and void cards#

The list shows every card, newest first, with who it's for, whether it was bought in the app or issued at the desk, and its state: Unredeemed, Redeemed, Void or Expired. STILL TO HONOR is what you still owe in unredeemed, unexpired cards among the 200 newest. Only those 200 are listed.

To cancel an unredeemed card, choose Void card and give a reason. A card bought in the app is refunded to the buyer's card, and the card's row shows whether the refund went through; a desk card returns no money. A redeemed card can't be voided, because its value is already the member's credit.

Turn sales off and set expiry#

The owner sets these under Gift card settings on the same page, below the list. On a phone, choose Settings beside Issue gift card to jump there:

• Sell gift cards: when it's off, nobody can buy or issue cards, but codes already out can still be redeemed.
• Gift card expiry: Never expires (the default), or 12, 24, 36 or 60 months. A change applies to new cards only, and credit already redeemed never expires.

Reward members who bring a friend#

Referral rewards are off until the owner turns on Reward members who refer a friend. Members find their own code in the app under Refer a friend, with Copy code and share. A new member enters a friend's code there with Use this code within 30 days of joining, before their first paid visit or membership. When they then pay by card for a booking of at least $15 and that visit has happened, both get store credit: $10 each unless you change the amounts. Paying with credit doesn't count.

• A member can earn up to 10 rewards in total, and the studio gives at most 100 a calendar month, unless you change these limits. Months are counted in UTC, so the screen says when the count starts again on your studio's clock: for a studio behind UTC, that's the evening of the last day of the month. A referral stopped by a limit isn't paid later, even if you raise it.
• A friend with the same email or phone as the referrer can't use their code. If the friend's first qualifying payment is on a card whose last four digits match the referrer's saved card, neither gets a reward.
• If that payment is refunded so it falls below the minimum, any reward credit either of you hasn't spent is taken back.