Help/Your app

Your app's web address and your own domain

Your clients can use your app in their browser long before the store apps are out. Claim an address, share the link, and they keep the same account when your store apps launch.

Updated November 5, 2026. 4 minute read

Claim your address#

1. Choose your address

   In Your app, choose Web app at the top, find Web address and type the address you want: 3 to 40 lowercase letters and numbers, with single hyphens between words and none at the start or end. Your app will be at go.meetscarlet.com/your-address. If it's refused, another studio already has it, or it's one we keep for ourselves: words like admin, book, demo or help, and anything containing scarlet, even with hyphens. Try adding your town or a word from your studio's name.

2. Claim it

   Choose Claim address. You can change it later with Change address, after you confirm. You can change it once a day, counting from when you first claimed it: within 24 hours you're asked to try again tomorrow. The old address stops working straight away, with no redirect, so update your links and posters; it stays reserved for you for 14 days if you change your mind.

3. Share it

   Copy the link and put it on your website, your social profiles and your booking confirmations, or print it on a poster at the desk. For a poster or a Book now button, use your booking link from Settings instead: it ends in /book and opens straight into booking, with no sign-in step first.

Use your own domain (optional)#

You can put your app on an address you own, like app.yourstudio.com. Use a subdomain, not your main website's address.

1. Connect it

   Under Use your own domain, type the domain and choose Connect domain. Owners and managers can do this, with two-step sign-in on. If yours isn't on yet, the card says so and shows Turn on two-step sign-in: choose it, set up your code, and sign in again with your password and a code. The admin then brings you back to Web app, where you choose Connect domain again. A studio has one domain at a time: to use a different one, disconnect the first.

2. Add the DNS records

   The card lists the records to add, usually three, each with a type, a name and a value. One of them is our own record that proves the domain is yours. Add every one at the company where you bought the domain. Copy each value from the card, so nothing is mistyped.

3. Wait for the check

   Choose Check again after you've added them. When we find the records, the card says Almost there while the security certificate is issued, which usually takes a few minutes. Then it says Live. Your app then loads at your own address. The card also updates by itself, because we check the domain regularly. Don't leave it waiting: if it isn't live within 3 days, we disconnect it and you need to connect it again.

To stop using your domain, choose Disconnect, then Disconnect domain; this also needs two-step sign-in. Your app stops loading there within a few minutes, but clients can still use it at your go.meetscarlet.com link, and their accounts aren't affected.