# Read your reports: bookings, revenue and memberships

Source: https://docs.meetscarlet.com/reports/
Updated: 2026-11-02

Reports shows how your studio did over the days you pick, counted in your studio's own time zone. Owners and managers see it under Reports in the admin.

## Pick the days

On a computer the ranges are buttons; on a phone they are in the Dates menu. Choose This week, Last 7 days, This month, Last month or Last 90 days, or Custom to pick your own start and end, up to 366 days. Weeks start on Monday, and This week and This month end today. Under Group by, choose Day, Week or Month for the chart and the export.

[Screenshot: The Reports page for the last 7 days: 21 bookings, 83% attended, 3 no-shows, $765.00 net revenue, a bar chart of bookings by day, top services, top staff and memberships sold.]

## What each figure counts

- **Bookings**: appointments, court and resource bookings and class places that start in the range and weren't cancelled, including ones still to come. Requests not yet accepted and unpaid holds aren't counted.

- **Attended** and **No-shows**: shares of the bookings that have an outcome marked. A past booking nobody marked isn't counted either way, and the page says how many there are. To have unmarked appointments closed as no-shows, see [On the day](https://docs.meetscarlet.com/appointments/#day).

- **Net revenue**: what members paid in the range for bookings, memberships and late-cancel or no-show fees, minus refunds (for a membership, refunds of its latest payment). A refund counts against the day of the sale it refunds. Only payments recorded in Scarlet count, so money taken outside it isn't in the figure. Card processing fees and Scarlet's fee aren't taken off. Tips and gift card sales aren't revenue here: a gift card is owed as credit until it's used. When a member spends gift card or reward credit on a booking, that booking counts as revenue on the day it's paid. Under the figure, the tile shows what was taken and refunded, splits it into memberships and bookings when you have both, and lists any other currency on its own line, such as Also €90.00 net in EUR.

- Each currency is shown separately; Scarlet never adds currencies together.

## Chart, top lists and memberships

Bookings over time draws one bar per day, week or month; switch it to net revenue in each currency, and tap or hover a bar to read it. Top services shows your top 10 services, classes and courts by bookings, with what they took. Top staff shows the top 10 people and counts appointments only, since classes and rentals have no named staff member. Memberships shows how many were sold (checkout finished) and cancelled, plan by plan.

> Not yet: On a very busy range, the page may say the figures are a minimum. That means there was more than it can total at once, so pick a shorter range for exact numbers, or use the Show the last 7 days button under the note. A range with nothing in it offers Show the last 90 days.

To see the payments behind these figures one by one, open [Sales](https://docs.meetscarlet.com/sales/).

## Export to a spreadsheet

Choose Download CSV to download the range as a file for Excel, Numbers or Google Sheets: one row per day, week or month, with the counts and a net revenue column for each currency. It holds numbers and dates only, no member names. The file goes to your Downloads folder, or wherever your browser saves downloads.