# Scarlet Help Source: https://docs.meetscarlet.com/ Updated: 2026-11-08 Step-by-step guides for studios, salons, barbershops, padel clubs, gyms and car washes on Scarlet: your app, bookings, members, check-in, payments and settings. ## Getting started - [Set up your studio on Scarlet](https://docs.meetscarlet.com/getting-started/): Create your account and your studio, then work through the setup steps: your studio, your app's look, what members book, your first plan, your team and your link. - [Glossary: the words Scarlet uses](https://docs.meetscarlet.com/glossary/): Short meanings for the words in Scarlet and these guides, from D-U-N-S number and package name to hold, waitlist, no-show fee, store credit and Americano. - [If something looks wrong](https://docs.meetscarlet.com/if-something-looks-wrong/): Quick checks for the usual surprises: a class missing from your app, a member who can't book, an old price, emails in spam, or an admin page that won't load. ## Your app - [Make the app look like yours](https://docs.meetscarlet.com/your-app-look/): Set your app's light or dark look, name, icon, color, heading font and tabs in Your app, and check each change on the live phone preview before you save it. - [Your app's web address and your own domain](https://docs.meetscarlet.com/web-address/): Claim your app's web address on go.meetscarlet.com so clients can book in their browser now, and optionally put the app on your own domain with a few DNS records. - [What your members see in your app](https://docs.meetscarlet.com/what-members-see/): A tour of your branded app from a member's side: signing in, the tabs, booking and moving, the pass, waitlists, credit and referrals, and their year in review. ## App Store and Google Play - [Publish your app to the App Store and Google Play](https://docs.meetscarlet.com/publish-your-app/): Your app goes out under your own Apple and Google accounts. Get a D-U-N-S number, open both accounts, add Scarlet, then send us one key for each store. - [Follow your app through review](https://docs.meetscarlet.com/track-your-release/): The release tracker in Your app shows each step for the App Store and Google Play, from inviting Scarlet to live in the store, and what to do if a build comes back. ## Schedule - [Set up classes, spot maps and waitlists](https://docs.meetscarlet.com/classes/): Add a class once with its weekly times, and Scarlet keeps the schedule filled eight weeks ahead, with spot maps, waitlists, cancellation rules and drop-in prices. - [Set up appointments, services and booking pages](https://docs.meetscarlet.com/appointments/): Make your team bookable, set their hours, add services with prices, deposits, approval and a waitlist, then share a booking page by link, QR code or your website. - [Set up courts, beds and other bookable resources](https://docs.meetscarlet.com/courts-and-resources/): Add the courts, tanning beds or booths clients book by the slot, with opening hours, lengths and prices, peak prices, rest time between sessions and closures. - [Run open matches, player levels and Americanos](https://docs.meetscarlet.com/open-matches/): Let members open a court booking as a match for 2 or 4 players, set who can join by level, run the desk side, and score an Americano class. ## Members and messages - [Add, import and look after your members](https://docs.meetscarlet.com/members/): Add members one by one or from a CSV, find them by name, email or phone, and keep tags, notes, households and waivers on each profile. - [Reply to members and send broadcasts](https://docs.meetscarlet.com/messages-and-broadcasts/): Answer members' messages from one inbox, with photos and PDFs, and send a push broadcast to everyone or one tag, with quiet hours and a daily limit. ## Memberships, packs and gift cards - [Sell memberships, packs and passes in your app](https://docs.meetscarlet.com/memberships/): Create the plans members buy in your app: monthly memberships, set terms, visit packs and day passes. Set the price, change it later, hide or archive a plan. - [Sell and issue gift cards, and reward referrals](https://docs.meetscarlet.com/gift-cards/): Let members buy gift cards in your app, issue cards at the desk, void one, set expiry, and give credit to members who bring a friend. ## Check-in - [Check members in at the front desk](https://docs.meetscarlet.com/check-in/): Scan a member's pass or find them by name, read the green, amber or red answer, undo a mistake within 10 seconds, and see who came in today. - [Run the car wash gate: plates, rain checks and sites](https://docs.meetscarlet.com/car-wash-gate/): Let wash club members in by plate or pass code, set the time between washes, give free re-washes when it rains, and run more than one site. ## Team and roles - [Invite your team and choose their roles](https://docs.meetscarlet.com/invite-your-team/): Add the people who run your studio as managers, front desk staff or instructors. Each role sees only the screens it needs; they join by signing in with their email. ## Payments - [Take card payments with Stripe, and give refunds](https://docs.meetscarlet.com/payments/): Connect your own Stripe account so members pay by card in your app, follow payouts to your bank, take tips, and refund a booking, tip or membership in the admin. ## Reports - [Read your reports: bookings, revenue and memberships](https://docs.meetscarlet.com/reports/): See how your studio is doing over any range of days: bookings, attendance, no-shows, net revenue, top services and staff, memberships sold, and a CSV. - [See every payment in Sales](https://docs.meetscarlet.com/sales/): List every payment your studio took over a range of days: bookings, memberships and packs, fees, tips and gift cards, with refunds, totals and a CSV. ## Settings - [Settings: booking rules, cancellations and receipts](https://docs.meetscarlet.com/settings/): What each part of Settings controls: holds and no-shows, cancellation windows and deposits, reminders, check-in rules, tax receipts and your booking link. - [Your Scarlet plan: start, change or cancel your subscription](https://docs.meetscarlet.com/your-scarlet-plan/): Pick Scarlet or Scarlet Pro, see what you pay today before checkout, change plan, update your card, cancel or resume, and what happens if a payment fails.