# Glossary: the words Scarlet uses

Source: https://docs.meetscarlet.com/glossary/
Updated: 2026-11-04

What the words in Scarlet and in these guides mean, in a sentence or two each, with a link to the guide that covers it.

## Your app and the stores

Web addressWhere your web app lives: go.meetscarlet.com/your-address, or your own domain once you connect one. Members sign in and book there. [Claim your address](https://docs.meetscarlet.com/web-address/#claim)Booking linkYour web address with /book on the end. It opens straight into booking, with no sign-in step first, so it suits posters and Book now buttons. [Your booking link](https://docs.meetscarlet.com/settings/#link)D-U-N-S numberA free 9-digit ID for your business from Dun & Bradstreet. Apple and Google use it when you enroll your business as a company. [Get a D-U-N-S number](https://docs.meetscarlet.com/publish-your-app/#steps)Package nameThe unique ID of your app in Google Play, written like com.yourstudio.app. Play Console shows it next to your app; you enter it with your Google Play key. [Add your Google Play key](https://docs.meetscarlet.com/publish-your-app/#google-key)Service accountA login for software rather than a person. In Google Cloud you create one so Scarlet can release your app in Google Play, and download a key file (JSON) for it. [Add your Google Play key](https://docs.meetscarlet.com/publish-your-app/#google-key)Store keyThe file that lets Scarlet upload your app to the App Store or Google Play. Only the owner can add one, with two-step sign-in on. [How we keep your keys safe](https://docs.meetscarlet.com/publish-your-app/#safety)

## Booking

ClassA group session at a set time. You add it once with its weekly times, and Scarlet keeps the schedule filled eight weeks ahead. [Add a class](https://docs.meetscarlet.com/classes/#add)AppointmentA booking with a person on your team for a service, like a haircut or a tan. It can be one-to-one or a small group. [Appointments](https://docs.meetscarlet.com/appointments/)ResourceSomething members book by the slot rather than with a person: a court, a tanning bed, a booth. [Add a resource](https://docs.meetscarlet.com/courts-and-resources/#add)SpotA numbered place in a class, like a reformer or a bike, that members pick from a map when they book. [Let members pick a spot](https://docs.meetscarlet.com/classes/#spots)HoldA slot kept for a member while they decide. It lapses on its own after a few minutes; a seat in an open match is held for 15 minutes while the player pays, unless you change it. Settings limits how much one member can hold at once. [Bookings settings](https://docs.meetscarlet.com/settings/#bookings)WaitlistThe queue for a full class or service. When a spot opens, the first person in line who can book is seated and told. [Waitlists](https://docs.meetscarlet.com/classes/#waitlist)Drop-inA single paid visit to a class by someone without a membership or pack that covers it. You turn it on per class and set its price. [Booking rules and plans](https://docs.meetscarlet.com/classes/#rules)Late cancelA cancel inside your free-cancel window. It can cost the member a visit, the drop-in price or a fee, and you can waive it. Classes set the window on each class, appointments in Settings. [Booking rules](https://docs.meetscarlet.com/classes/#rules)No-showA booking the member didn't turn up for. Your team marks it, or Scarlet closes an unattended booking as a no-show if you turn that on in Settings. In a class it can cost a visit or the drop-in price; for an appointment, a fee. [On the day](https://docs.meetscarlet.com/classes/#day)Booking requestA booking that waits for you to approve or decline it under Requests, for services set to need approval. The time is held meanwhile. [Approval and private links](https://docs.meetscarlet.com/appointments/#approval)Right-of-withdrawal noticeA line for EU studios saying that a booking for a set date has no 14-day right to withdraw. People see it before they confirm and in their confirmation email. It changes no refund rule. [Right-of-withdrawal notice in Settings](https://docs.meetscarlet.com/settings/#withdrawal)Walk-in lineA queue for the next free chair instead of a booked time. Members join from your app and the desk adds people who walk in. [Run a walk-in line](https://docs.meetscarlet.com/appointments/#walk-in-line)Check inMarking that someone has arrived, by scanning their pass on Check-in or with the button on their booking. [Check someone in](https://docs.meetscarlet.com/check-in/#scan)Pass codeThe code on a member's pass in your app that the desk scans. Reset it if a pass was shared, and the old one stops working. [A lost or shared pass](https://docs.meetscarlet.com/check-in/#reset)

## Money

StripeThe payment company that takes card payments in your app. Money goes to your own Stripe account, which the owner connects. [Connect Stripe](https://docs.meetscarlet.com/payments/#connect)PayoutMoney Stripe sends to your bank: what members paid, minus Stripe's processing fee and Scarlet's 1%. [Payouts to your bank](https://docs.meetscarlet.com/payments/#payouts)DepositPart of an appointment's price paid when booking: a set amount or a percent, set on each service. [Deposits, no-show fees and paying when booking](https://docs.meetscarlet.com/appointments/#money)Late-cancel and no-show feeAn amount a member owes for a late cancel or a no-show. You set it on each service or resource; an owner or manager charges it, or Scarlet charges the member's saved card if you turn on automatic fees. [Late-cancel and no-show fees](https://docs.meetscarlet.com/payments/#fees)Pay laterA booking with nothing charged up front; the client pays at the studio. [Paying when booking](https://docs.meetscarlet.com/appointments/#money)Split bookingA court booking shared between players, each paying their own share from a link. [Fees and split payments](https://docs.meetscarlet.com/settings/#fees)Store creditMoney a member holds with your studio, from gift cards, referral rewards and refunds kept as credit. It pays for bookings and drop-ins. [Redeem a card for a member](https://docs.meetscarlet.com/gift-cards/#redeem)Gift cardA card with a value that members buy in your app or you issue at the desk. Redeemed, it becomes store credit. [Gift cards](https://docs.meetscarlet.com/gift-cards/)OutstandingOn Gift cards, the value of cards sold or issued that nobody has redeemed yet and that haven't expired: money you still owe as credit. [Follow and void cards](https://docs.meetscarlet.com/gift-cards/#list)VoidCancelling a gift card so its code stops working. A voided card can't be redeemed. [Follow and void cards](https://docs.meetscarlet.com/gift-cards/#list)Referral rewardStore credit for a member who brings a friend, and for the friend, after the friend pays by card for a first booking of at least $15 and the visit has happened. It's off until you turn it on. [Reward members who bring a friend](https://docs.meetscarlet.com/gift-cards/#referrals)NetWhat was taken minus what was refunded, for each currency. In Sales it includes tips and gift card sales; Net revenue in Reports leaves those out, so the two can differ. [The totals](https://docs.meetscarlet.com/sales/#totals)

## Memberships, packs and passes

PlanAnything members buy to come in: a monthly membership, a pack of visits, a day pass. [Create a plan](https://docs.meetscarlet.com/memberships/#create)PackA plan paid once for a number of visits, credits, minutes or cuts. A visit pack, for example, expires 182 days after purchase. [Create a plan](https://docs.meetscarlet.com/memberships/#create)Plan tagA word such as reformer or pilates on a class. A membership or pack with the same tag covers that class. [Booking rules and plans](https://docs.meetscarlet.com/classes/#rules)FreezeA pause in a membership for a number of days, on plans that allow it. The renewal or end date moves out by the same number of days. [At the desk](https://docs.meetscarlet.com/memberships/#desk)Rain checkA free re-wash for car wash members whose plan includes rain checks, when it rains soon after their wash. It lasts 14 days, and a member holds at most 2 at once, unless you change those settings. [Rain checks](https://docs.meetscarlet.com/car-wash-gate/#rain)GateThe card at the top of Check-in for a car wash, where staff look up a plate or pass code and see IN or a reason to stop. [Run the car wash gate](https://docs.meetscarlet.com/car-wash-gate/)PlateA vehicle registration a member saves in your app under Me, then My car. A plate belongs to only one account. [How members add their plate](https://docs.meetscarlet.com/car-wash-gate/#plates)SiteOne wash location. Each site has its own gate and rain switch. [Run more than one site](https://docs.meetscarlet.com/car-wash-gate/#sites)

## Courts and matches

Open matchA court booking opened to other members as a game for 2 or 4 players, each paying for a seat. [How members open and join a match](https://docs.meetscarlet.com/open-matches/#members)OrganizerThe member who opened a match. They pay their own seat first, and the match is listed for others once they have. [How members open and join a match](https://docs.meetscarlet.com/open-matches/#members)SeatOne player's place in an open match, and their share of the court price. A seat is held while the player pays. [How members open and join a match](https://docs.meetscarlet.com/open-matches/#members)Player levelA number from 1 to 7, in halves, for how well someone plays. Members rate themselves and your team confirms it. [Player levels](https://docs.meetscarlet.com/open-matches/#levels)AmericanoA social tournament where players get a new partner every round and each scores the points their team makes. [Run an Americano](https://docs.meetscarlet.com/open-matches/#americano)

## Messages and tools

BroadcastA push notification from your studio to everyone in your app or to one tag of members. Owners and managers send them, on Scarlet Pro. [Send a broadcast](https://docs.meetscarlet.com/messages-and-broadcasts/#broadcast)WebhookA web address of another tool, such as your CRM or Zapier, that Scarlet tells the moment something happens to a booking. Only the owner can add one. [Webhooks](https://docs.meetscarlet.com/settings/#webhooks)

## Your team and your plan

OwnerThe person who made the studio. Sees everything, including the store keys. [What each role can see](https://docs.meetscarlet.com/invite-your-team/#roles)ManagerRuns the studio with the owner, including most settings. [What each role can see](https://docs.meetscarlet.com/invite-your-team/#roles)Front deskLooks after members, check-in and messages. [What each role can see](https://docs.meetscarlet.com/invite-your-team/#roles)InstructorTeaches classes or sees clients, and sees Today and Schedule. [What each role can see](https://docs.meetscarlet.com/invite-your-team/#roles)Two-step sign-inA 6-digit code from an authenticator app, asked for after your password. We recommend it for owners and managers, and a few actions need it. [Two-step sign-in](https://docs.meetscarlet.com/invite-your-team/#two-step)Scarlet ProThe bigger Scarlet plan, with 20 staff logins, push broadcasts and text reminders (coming soon). [Your Scarlet plan](https://docs.meetscarlet.com/your-scarlet-plan/)